Return Policy - kalraji & Co.
Thank you for shopping at Kalraji. We are committed to providing you with high-quality products and excellent customer service. To ensure clarity and transparency, please read our refund policy carefully.
Refund Policy
At Kalraji, we do not accept returns or exchanges for any products. All sales are final. However, we understand that issues can arise, and we are here to help.
If you encounter any problems with your order, please contact us at info@kalraji.com within 7 days of receiving your order. We will do our best to resolve the issue to your satisfaction.
Damage and Defects
If your product arrives damaged or defective, please follow these steps:
- Contact Us: Email us at info@kalraji.com within 7 days of delivery. Include your order number, a description of the issue, and relevant photos.
- Assessment: Our team will review your request and respond within 2-3 business days.
- Resolution: If your claim is approved, we will provide a suitable resolution, which may include a replacement or a store credit.
Conditions for Claims
- Claims must be made within 7 days of receiving the order.
- Provide clear photographic evidence of the damage or defect.
- Only claims for damaged or defective products will be considered.
Non-Returnable and Non-Exchangeable Items
- Personalized or custom-made products
- Clearance or sale items
- Products that have been used or altered
Contact Information
For any questions or concerns regarding our refund policy, please contact us at info@kalraji.com. We are here to assist you and ensure a satisfactory shopping experience.